Socceroof

We recently had our birthday at the Sunset Park location and loved it. Sergio and Ali were very accommodating and helpful. They provided all the amenities including a small speaker which was very thoughtful. One criticism is the field and bathrooms could have been cleanier. Other than that, I would highly recommend this location for birthdays.

Really disappointed by the consistent lack of customer service and attention to children’s safety here. It’s one thing that their wifi only works on a limited number of devices, so most of us have to go downstairs to call taxis, since they use the cheapest/lowest bandwidth networks that cannot accommodate the number of clients in the space. And never upgrade no matter how often it’s dysfunctional. But today, when it’s a polar vortex, the entire road in front of the building was covered in ice and extremely dangerous for children. If it’s the building’s job to salt the road, socceroof should have checked to ensure the job was done to completion since they have hundreds of children commuting to their business and it’s the coldest day of the year following a snowstorm - an obvious ice safety hazard. Worse yet, at 5pm when dozens of parents are trying to get there to pickup, and dozens more are trying to call cars to get home with children, they didn’t do anything to ensure there was even access to the building. The entire parking lot was at standstill traffic in both directions, everyone honking, no cars able to get to the entrance to pickup kids. They showed zero concern and did nothing to ensure access at peak hours on an icy day. Ultimately we had to wait 30 mins for an Uber to make it to us to avoid walking half a mile over a completely frozen icy road. Should the building staff have aggressively salted and ordered traffic? Yes. Did they? No, there was no staff of any kind present. So it’s the responsibility of the only business in the building people are going to and from to make sure children and cars can get to and from the space safely without having to walk on ice or be stuck in standstill traffic due to certain cars not getting out of the way. No one did anything to expedite insane traffic at their entrance or salt the road for safe walking. It was complete chaos today and dangerous.